Customer FAQ
Under certain circumstances ACC can restructure an account to lower payments. However,
the original interest rate on the contract remains the same on the restructured
account.
ACC is unable to directly finance a vehicle purchase for a consumer.
If you are interested in purchasing an additional or replacing your current vehicle
ACC recommends you shop for one at your chosen auto dealer. If that dealer does
business with ACC, please ask that they submit your credit application directly
to ACC for possible approval and financing.
Everyone has financial hardships from time to time. If you find yourself unable
to make your payment by the due date call our Customer Service Department right
away. ACC offers several options to its customers to resolve past due accounts.
If you want to know what your payoff balance is on a given day simply call our Customer
Service Department and a representative will be happy to provide you with that information.
Our website information is updated daily. If your payment isn't reflected as being
received on our website feel free to call our office and we will be able to confirm
your payment status.
Unfortunately no. ACC is licensed as a sales finance company and does
not do direct loans to consumers.
No. Our contracts are simple interest retail installment contracts which do not
contain any early payoff penalty fees.
Interest rates vary by state. ACC complies with all usury laws in every state where
we do business. Because we are a sub-prime finance company and we finance high credit
risk consumers our rates are higher than institutions that finance only low credit
risk customers.
Any money received in excess of charges due, (for example late charges or NSF check
fees) and interest accrued since your last payment was posted is applied to the
principle balance thereby reducing your balance due. So whenever you pay more than
your monthly payment provided the interest due is current and there aren’t “other”
charges owed the extra month paid is applied to your principle balance thereby reducing
your overall balance faster.
Any payment received before 4:30 pm Monday – Friday is posted that day.
Payments received after 4:30 pm are posted the next business day.
In most cases yes, we can adjust your due date. Call our Customer Service Dept.
and talk to a representative about your options.
ACC understands the importance of maintaining a good credit history and will respond
to your inquiry within 30 days.
You may either contact the three major credit reporting agencies to file a dispute
yourself or you may submit a copy of your credit report along with your written
concerns to:
Automotive Credit Corporation
PO Box 2203
Southfield, MI 48037
To expedite this process please include a phone number and current address to reach
you if we have further questions.
Equifax
PO Box 7404256
Atlanta, GA 30374
www.equifax.com/online-credit-dispute
TransUnion
PO Box 390
Springfield, PA 19064
www.transunion.com/corporate/personal/creditDisputes.page
Experian
PO Box 2002
Allen, TX 75013
www.experian.com/disputes/index.html
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